Customer support exists because things don’t always go the way you need them to. We get that, and we know how frustrating that can be.
So when we set out to craft our Service First Support philosophy, our goal was—and remains—to create an end-to-end experience that just feels different.
Optimized now for INAP Cloud customers, INblue is an all-new, easy-to-use infrastructure management platform that allows you to:
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We have dedicated support teams, even for small and mid-sized businesses, because we believe your support team should actually feel like a part of your team.
When you have a request for our support team, you expect a fast response and resolution. Our Service Level Objectives are designed with that in mind. Priority 1 events have a less than 15-minute response objective and a less than 1-hour resolution. We never want to keep you waiting. Peace of mind is the ultimate objective.
We provide comprehensive transparency into our operations—whether you’re a customer or not—because trust is something we know we have to continually earn (and we prefer it that way).
We’re available 24/7/365 for when you need to talk to somebody, and we integrate intelligent, automated self-service into the experience for when you don’t.
Service First Support starts with our all-inclusive, white glove onboarding. Implementing a new infrastructure solution or navigating a migration can be stressful, but with our experts guiding you, it doesn’t have to be.
We rely on the quality of the INAP Service First Support experience to speak for itself, but certifications ensure that continuous learning and development stay a fundamental part of our team’s MO. That’s resulted in hundreds of certifications, so you can rest assured that every person you interact with knows exactly what they’re talking about.
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