Internap Enables ecenta’s New SME Hosted Contact Center Solution Driven by SAP® Business Communications Management Software
Internap’s high-performance IP routing and managed hosting helps ecenta
deliver improved productivity and reduced costs to small and medium enterprises
ATLANTA – September 8, 2010 — Internap Network Services Corporation (NASDAQ: INAP), a leading provider of end-to-end Internet business products and services, and ecenta, a leading global consulting firm specializing in advanced projects involving implementation of SAP® solutions, announced today that Internap’s Performance IP™ and Managed Hosting solutions will be utilized as the foundation for ecenta’s new hosted contact center solution. Internap will provide a highly reliable and fully managed hosted infrastructure and IP connectivity enabling “anytime, anywhere” deployment of ecenta’s hosted contact center based on SAP Business Communications Management.
ecenta’s hosted contact center solution is specifically designed for small to medium enterprise (SME) customers that plan to deploy advanced contact center services with features and scalability that match their evolving business needs, allowing them to maximize productivity and improve service response times. The solution enables fast and easy deployment, flexibility to accommodate a distributed workforce, and the ability to grow quickly as business requirements change.
“Our new solution delivers competitive advantages to SME customers through integration with SAP applications, such as Customer Relationship Management (CRM) and flexible, on-demand, customer service solutions,” said Amit Venugopal, board member at ecenta. “We needed a hosting provider with a worldwide presence and a proven track record of performance and reliability. Internap’s IP routing and Managed Hosting solutions truly enable our business in a way that no other partner could deliver. Most importantly, we now offer the ability to achieve service transparency for our customers through a highly predictable network at a competitive price.”
“ecenta is creating a unique delivery model that changes the way enterprises consume services anywhere in the world in a faster, easier manner,” said John Freimuth, vice president of Managed Hosting at Internap. “Internap’s combination of high-performance IP routing and Managed Hosting provides the uptime and connectivity that enables a positive user experience for ecenta’s customers, thereby ensuring that its differentiated delivery model performs at the highest possible level.”
Internap’s integrated solutions leverage the company’s patented Managed Internet Route Optimizer™ (MIRO) network optimization technology, which selects the best path for Internet traffic by analyzing network characteristics like latency, packet loss and route stability and is backed by a 100 percent availability uptime service level agreement. Internap’s Managed Hosting portfolio includes managed servers and managed storage along with data protection services, virtualization products, managed network products and advanced monitoring with 24/7 live customer support.
ecenta is a products and consulting firm specialized in complex projects involving the implementation of SAP Business Suite software, the SAP Customer Relationship Management application and the SAP NetWeaver® technology platform. As an SAP services partner, ecenta excels in the implementation and customization of SAP Business Communications Management software, business intelligence solutions, SAP NetWeaver Master Data Management, SAP NetWeaver Process Integration, the SAP Composite Application Framework tool and the SAP NetWeaver Enterprise Portal. ecenta’s consultants have over a decade of experience in areas such as running or operating an interaction center with SAP CRM, providing CRM services and sales support, supporting help-desk processes, as well as providing integration with the SAP ERP application and other external systems.
Internap is a leading Internet products and services company that provides The Ultimate Online Experience® by managing, delivering and distributing applications and content with a 100% uptime reliability service level agreement. With a worldwide platform of data centers, managed Internet services and CDN, Internap frees its customers to innovate, improve service levels and lower the cost of IT operations. Thousands of companies across the globe trust Internap to help them achieve their Internet business goals. For more information, visit https://www.inap.com/.
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This press release contains forward-looking statements. These forward-looking statements include statements related to the features, functionality and performance of our products and services and the benefits our customers are expected to receive from them. Because such statements are not guarantees of future performance and involve risks and uncertainties, there are important factors that could cause our actual results to differ materially from those in the forward-looking statements. These factors include the actual performance of our services and products as well as those of our customers; our ability to respond successfully to technological change; the availability of services from Internet network service providers or network service providers providing network access loops and local loops on favorable terms, or at all; failure of third party suppliers to deliver their products and services on favorable terms, or at all; failures in our network operations centers, data centers, network access points or computer systems; our ability to provide or improve Internet infrastructure services to our customers; and our ability to protect our intellectual property, as well as other factors discussed in our filings with the Securities and Exchange Commission. Given these risks and uncertainties, investors should not place undue reliance on forward-looking statements as a prediction of actual results. We undertake no obligation to update, amend or clarify any forward-looking statement for any reason.
Media ContactsDrew Miale
Investor ContactsAndrew McBath