Press Releases

Internap Advances Managed DNS to Deliver Speed and Reliability for Large-Scale Internet Applications

Service ensures that Internet applications are reliable and quickly accessible to end users

ATLANTA – April 8, 2015 – Internap Corporation (NASDAQ: INAP), a provider of high-performance Internet infrastructure services, today announced the next generation of its Managed Domain Name System (DNS) service, which leverages 24 points of presence (POPs) across four continents to prevent DNS bottlenecks and increase the reliability, velocity and flexibility of websites and Web applications. Internap’s enhanced Managed DNS service also includes automatic high availability failover to ensure that Web applications are always up and running.

According to analyst firm Aberdeen Group, a Web application delay of just one second can decrease page views by 11 percent, conversions by seven percent and customer satisfaction by 16 percent.1 To prevent the damaging effects associated with poor Web performance, IT teams across industries that deliver time-sensitive, critical Web data – from e-commerce to ad-tech and financial services – need to ensure that their websites and Web applications are consistently meeting high levels of performance and availability standards. As Web applications become more complex and increasingly rely on data pulled from numerous domains, the DNS lookup process of resolving a host name to an IP address is often an overlooked source of latency. With DNS bottlenecks causing delays that can reach several seconds for non-cached domain name resolutions, and even downtime if the abundance of DNS lookups overpowers the name servers, organizations require a robust DNS solution.

“Organizations that rely on performance- and data-intensive Internet applications for any aspect of their business – from ad tech companies running real-time bidding platforms to e-commerce sites processing millions of transactions every minute – can least afford a poorly designed DNS. Too few name servers, insufficient geographic distribution or improper routing can impact latency and create downtime issues that directly impact their bottom lines,” said Steve Orchard, senior vice president and general manager of data center and network services at Internap. “Our newly enhanced Managed DNS helps to address our customers’ demands for the speed, reliability and uptime required to support today’s growing segment of large-scale Internet applications.”

Fundamental design choices like expansive name server distribution, global anycast and patented route optimization technologies provide Internap’s Managed DNS service with superior availability and velocity, ensuring that DNS lookups don’t cause unexpected downtime or latency issues.

Key features include:

  • Disaster recovery: Automatic High Availability (HA) failover ensures websites are available even if customers experience an outage. Managed DNS monitors Web resources continuously and, in the event of an outage, automatically redirects traffic to a configurable backup endpoint.
  • Global reach: With 24 DNS POPs across four continents, DNS queries are quickly resolved at the appropriate name server. Internap’s global anycast ensures that website visitors get directed to the closest name server, thereby improving DNS performance and uptime.
  • Enterprise account management: An enterprise portal makes account provisioning, user management and white labeling of DNS services easy.
  • Integrated, route optimization: A fully managed BGP network with Internap’s patented Managed Internet Route Optimization™ (MIRO) technology reduces default routing policy errors and improves resolution times.
  • Flexible and fast configuration: An intuitive Web interface and customizable API provide the control and flexibility needed to get websites up and running quickly.
  • Multiple record type support: Managed DNS supports A, AAAA, NS, MX, CNAME, TXT and SRV, enabling broad Web application compatibility.

1Aberdeen Group 2008 report, “The Performance of Web Applications: Customers are Won or Lost in One Second.”

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About Internap

Internap is the high-performance Internet infrastructure provider that powers the applications shaping the way we live, work and play. Our hybrid infrastructure delivers performance without compromise – blending virtual and bare-metal cloud, hosting and colocation services across a global network of data centers, optimized from the application to the end user and backed by rock-solid customer support and a 100% uptime guarantee. Since 1996, the most innovative companies have relied on Internap to make their applications faster and more scalable. For more information, visit


Forward-Looking Statement:

This press release contains forward-looking statements. These forward-looking statements include statements related to the characteristics and performance of our services and the benefits that our customers may receive from them. Because such statements are not guarantees of future performance and involve risks and uncertainties, there are important factors that could cause our actual results to differ materially from those in the forward-looking statements. These factors include the actual performance of our services; the reaction and behavior of customers and the market to our services; our ability to react to trends and challenges in our business and the markets in which we operate; the availability of services from Internet network service providers or network service providers providing network access loops and local loops on favorable terms, or at all; failure of third party suppliers to deliver their products and services on favorable terms, or at all; failures in or intrusions into our network operations centers, data centers, network access points or computer systems; our ability to provide or improve Internet infrastructure services to our customers; and our ability to protect our intellectual property, as well as other factors discussed in our filings with the Securities and Exchange Commission. Given these risks and uncertainties, investors should not place undue reliance on forward-looking statements as a prediction of actual results. We undertake no obligation to update, amend or clarify any forward-looking statement for any reason.

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